Shoprayz offers warranty as noted on the page of respective products, warranty applicable only for those items.
Manufacturer warranty periods may vary for different products. For any defective products, you will have to wait an estimated 2 to 6 weeks until shoprayz gets a replacement or repaired item back from the manufacturer or supplier.
We will pick up the defective unit or you can visit our office to hand it over. Nominal charge of AED 30/- will apply, if shoprayz has to organize the pick up and delivery of the item.
Any hacking or tampering of the items software / firmware will not be entitled for a warranty claim. Any type of physical damage or misuse or excessive usage will void all warranty.